Cancellation Policy

At KLIKMART SDN BHD 202501002928 (1604341-X), we understand that customers may sometimes need to change or cancel an order. We will do our best to accommodate cancellation requests, provided the order has not yet been processed or shipped.

1. Cancellation Eligibility

  • Cancellation requests must be submitted as soon as possible after placing an order.
  • Orders may be cancelled only if they have not yet been processed, packed, or handed over to the courier.
  • Cancellation requests are subject to confirmation by our customer service team.
  • Once an order has been shipped, cancellation may no longer be possible.

2. Orders Already Shipped

Once your order has been dispatched or handed over to the courier, it cannot normally be cancelled.

If you no longer require the product after shipment, you may receive the order first and submit a request under our Return & Exchange Policy, where applicable.

3. Refunds for Cancelled Orders

For approved cancellations where payment has already been made:

  • Refunds will normally be issued to the original payment method.
  • Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
  • Customers will be notified once the refund has been processed.
  • Any applicable fees or charges, where permitted, may be deducted from the refund amount.

4. Incorrect or Duplicate Orders

If you accidentally place an order with incorrect information or place a duplicate order, please contact us immediately.

We will make reasonable efforts to cancel or amend the order before it enters the processing or shipping stage. However, cancellation cannot be guaranteed once processing has begun.

5. Cancellation by KLIKMART

We reserve the right to cancel an order when necessary, including in circumstances such as:

  • Product availability or stock issues
  • Incorrect pricing or product information
  • Payment verification problems
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by us, an eligible refund will be arranged.

6. How to Request a Cancellation

To request an order cancellation, please provide the following information:

  • Order number
  • Customer name
  • Contact number
  • Reason for cancellation

Please contact our customer service team as soon as possible:

Email: klikmart341@outlook.com
Phone: 011-1281 7439

We will review your request and confirm whether the order is eligible for cancellation.